Refund Policy
Effective Date: [08/02/2026]
At HARBOREE, we carefully check and pack every order before dispatch. We want you to receive your order exactly as expected.
Our refund policy applies only in cases where you receive a wrong product or a product that is damaged at the time of delivery, subject to verification.
1. When Are You Eligible for a Refund?
A refund may be provided if:
You receive a different product from the one you ordered, or
You receive a product that is damaged at the time of delivery.
In these cases, after verification, you may choose between:
A. Replacement — We will arrange delivery of the correct/new product.
OR
B. Refund — If you prefer a refund instead of a replacement, the eligible amount will be refunded to you through the applicable payment method.
2. Damaged Product at Delivery
Please inspect your package and product carefully before accepting the delivery.
If the product is visibly damaged:
Inform the delivery partner immediately.
Report the issue to HARBOREE as soon as possible.
Provide your order details and clear photographs/videos of the damaged product and packaging when requested.
The product may need to be returned to HARBOREE for verification.
After verification, we will either provide a replacement or process an eligible refund, according to your preference.
3. Wrong Product Delivered
If you receive a product that is different from the product you ordered, please contact HARBOREE as soon as possible.
After verification, you may choose:
A replacement with the correct product, or
A refund of the eligible amount.
The wrongly delivered product may need to be returned before a replacement or refund is processed.
4. No Refund for Other Reasons
No refund will be provided for reasons other than an eligible wrong or damaged product.
Refunds will not be provided simply because:
You changed your mind.
You no longer want the product.
You ordered the wrong size.
You selected the wrong product or size while ordering.
You do not like the colour, design, or fit.
You received the correct product in undamaged condition.
You accepted the product and later decided that you do not want it.
Please check our Size Guide carefully before placing your order.
5. Refund Verification
All refund requests are subject to verification.
HARBOREE may request photographs, videos, order details, packaging information, or other relevant information to verify the claim.
A refund will only be processed after HARBOREE confirms that the issue qualifies under this Refund Policy.
6. Refund Processing
Once your refund has been approved, the eligible amount will be processed through the applicable payment method.
The time taken for the amount to appear in your account may depend on the payment provider or financial institution.
7. Important Delivery Notice
Once you accept a product that has been delivered in good condition, you cannot return it to the delivery partner simply because you changed your mind or do not want the product.
Please inspect your order carefully before accepting delivery.
8. Contact Us
For a refund or replacement request, please contact HARBOREE with:
Order number
Registered phone number/email
Photographs/videos of the issue
A brief description of the problem
HARBOREE
Email: [harboree11@gmail]
Our Promise
If we send you the wrong product or a product that is damaged at the time of delivery, we will work with you to provide an eligible replacement or refund after verification.
For all other circumstances, no refund will be provided.
HARBOREE — Crafted with care.