At HARBOREE, every order is carefully packed and checked before dispatch. To ensure a smooth delivery experience, please inspect your package carefully at the time of delivery.
1. No Return at the Time of Delivery
Returns are not accepted after the delivery has been completed.
Our delivery partner will hand over the package to you. Please check the package and product carefully before accepting the delivery.
Once you accept the product, it will be considered successfully delivered and cannot be returned simply because you changed your mind, selected the wrong size, or no longer want the product.
2. What If the Product Is Damaged?
If the product is visibly damaged when delivered, do not accept the damaged product without reporting it to the delivery partner.
In case the product is damaged:
Inform the delivery partner immediately.
The damaged shipment will be taken back.
HARBOREE will arrange a replacement product for you.
A new product will be delivered after the damaged shipment has been received back.
3. If the Product Is Not Damaged
If the product is delivered in good condition, you are required to accept the shipment at the time of delivery.
Once you have inspected the product and confirmed that it is not damaged, the product cannot be handed back to the delivery partner.
We therefore strongly recommend that you carefully inspect the package and product before accepting the delivery.
4. Important Note
Please inspect your order before accepting the delivery.
HARBOREE will replace products that are damaged at the time of delivery, subject to verification. However, returns will not be accepted after delivery for reasons other than an eligible product damage/defect covered by our policy.
For any issue with your order, please contact our customer support as soon as possible with your order details and clear photographs/videos of the issue.
HARBOREE — Crafted with care. Delivered with confidence.